Basic Social Media Mistakes Businesses Make

Basic Social Media Mistakes Businesses Make

More often than it should happen a business follows me on Instagram and I click to check out their profile and I immediately face-palm because there are so many mistakes which are costing them money.

It could be a café that’s posting food porn that looks so good I almost lick my phone screen but they haven’t listed where they’re located.

Or a furniture company that has posted something I suddenly need but they’re not responding to comments asking for the price.

Or I see reviews and comments from customers go unanswered.

These are all fundamental faux-pas for a brand operating online and they’re super easy fixes. I’ll run through the four major ones below.

 

Business Details

 

"at this point I completely disengage and move on – and if I am doing this then others are too"

 

This contains all the basic business details that your customers need – contact details, location, website and what your business actually is.

I can’t count the number of times I have stumbled across a business that looked interesting on social media only to access their account bio and be no further enlightened as to where in the world they’re located and what their business actually is.

I might be able to find this information out via Google but frankly why is the burden on me to do all the work? It is at this point I completely disengage and move on – and if I am doing this then others are too.

About / Bio

It needs to say what your business is, your product and let us in on your brand personality. It gives the reader a reason to not only follow your social media account but also become your customer

Location

Heads up, the internet is a global beast. I need to know your café is in Hobart because it could easily be in Canada, Africa or Europe

Contact Details

The email address and phone number (if you have one) should be up-to-date and listed, if relevant

Opening Hours 

Some of the social channels give you an opportunity to list these in detail, if this isn’t offered and you have the space consider popping into the bio field

Link

Utilise it! You can list your website, a promoted product, current offer, most recent blog post – be smart with how you want to use it to get the most bang for buck.

If you need more than one link you can use services like Link Tree - however this does distort your Google Analytics source data so you'll need to put some measures in place for that.

 

 

Engagement

 

you can’t just post and run away

 

Social media is social. It allows your business to contact your customers and followers directly to build relationships, loyalty and brand awareness. To be truly social on social media there needs to be a "friendly face" at the helm – you can’t just post and run away. Someone will need to periodically keep an eye on your accounts, respond to comments, mentions and show some love.

The other element to being social on social is to create a dialogue – no one likes that friend that walks up and talks at you incessantly. Therefore, there’s no excuse for you to do this on social media either, consider posting content that encourages a reaction or some interaction from your followers – perhaps ask them an opinion on something or tell a joke.

 

Insights

 

Basically, it means you've got some control and you're not screaming into a black hole hoping somebody will hear. 

 

Confused as to what these are?

Well, insights are the data on post engagement, your followers and competitors, and your account. You can learn what type of posts were successful with your followers, the demographics and geography of your current following, when your followers are online – the list goes on.

By understanding this data you can post the content that your followers want to see, at a time of day where they will actually see it – all this improves the visibility and success of your page. Insights are only available on business accounts so if you’re operating your business from a personal page you may like to switch.

Basically, it means you've got some control and you're not screaming into a black hole hoping somebody will hear. 

 

 Location of Instagram insights

Location of Instagram insights

 Location of Facebook insights

Location of Facebook insights

 

Private & Personal Accounts

 

"therefore all your hard work ... is completely wasted "

 

This one is actually pretty simple: you need a public account as a business. A private account means all your content cannot be accessed unless someone has chosen to follow your account and you have approved that request – therefore all your hard work expanding the reach of your business, attracting new customers and building brand awareness is completely wasted.

Your content won’t appear via search or hashtags or any other viral means if you’ve got the privacy settings locked down. Facebook pages are public by default but some businesses choose to set up a personal account rather than a business page which is private by default and doesn’t offer the full features (one of which being insights) of a business page.

If you’re really serious about growing your business and using social media as a successful marketing effort than you need to switch to a public business account.

 

Get social media tips for free! 

These are the top quick fixes for your social media accounts but there is a lot more that you could do to generate money online. If you’re not sure that you’re doing enough or the right things online then I can help.

If you're a Tasmanian business I am offering a free check of your social media accounts, there are no loopholes or obligation that you sign up to my services – I pinky swear! Just fill out your details here and I’ll check over your account and give you some free recommendations.

 

Recap

  • Get all your information right and when something changes - update it!

  • Use the available information so you're reaching your customers and posting what they want

  • Go public

  • Social media is social.

 

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Who are you & why are you giving me all this awesome help?

Hi, my name is Millie and I’m a Tasmanian digital marketer, word nerd and coffee addict. Squawk Digital is my Hobart based digital marketing studio.

We're all about custom solutions that are highly practical and designed to work with your current structure, processes and workflows. We don't do cookie-cutter, boring arse generic marketing because it doesn't work, and we’re all bored with that shit - you know that’s true.

Marketing is more than just selling shit.

Marketing is more than just selling shit.

Ditch Resolutions for Goals & Start Seeing Results

Ditch Resolutions for Goals & Start Seeing Results